I used TurboTax to file my and my sons returns for a few years because it was less expensive than other programs and easy. I would have done them myself with paper and pen but liked the idea of e-filing so we received our returns faster.
Well after yesterday I will never use them again! I am so angry with TurboTax. I filed my sons 2015 taxes with them. It did cost around $25.00. I downloaded a copy of his returns and printed them too..however to my dismay he now needs them to file his college Fafsa and I can't for the life of me find my copies.
I thought "I will just go to TurboTax and get a copy of his taxes." Nope that is not going to happen unless I pay for a copy. Really! thy want me to pay for a copy that I can easily download. I am not asking them to send me a hard copy. They won't be out anything by allowing me to look at my sons records.
I paid to get his taxes done with a real accountant and asked for a copy of his 2016 return. I had it in my e-mail the same night.
I am still looking for the copies I printed and downloaded because I really do not want to pay this company for something that I should not have to pay for.
You have lost a customer forever TurboTax. I will ne
ver use you again! What a rip-off!